If your alarm is going off now and it is a false alarm, please call the monitoring centre (905-574-3277) and cancel dispatch.

Sorry that you are having trouble with your system. Did you know that many service calls are minor in nature and that a quick answer saves a service call? For that reason we have assembled the top issues that system owners can try before calling for help.

System Owners Manuals

Please look on your keypad to identify your system and then download the corresponding document. All manuals are in Adobe Acrobat PDF format, a free viewer is available on Adobe's website if required.

DSC Manuals

PDFPowerseries 1616

PDFPowerseries 1832

PDFPowerseries 1864

PDFPowerseries 9047

PDFDSC 5501

PDFDSC 5010

PDFDSC 4020

PDFDSC 3000

PDFDSC 2550

PDFDSC 1550
First Alert GE Honeywell ADEMCO

PDFFA120C

PDFFA148C

PDFVista 10

PDFVista 20

PDFVista 15

PDFVista 128

PDF4110

PDFLynx

PDFSimon 111

PDFSimon XT

PDFAlegro

Still Having Trouble? Book a Service Call.

If you are still stuck, or do not have the time or desire to troubleshoot the problem, please call our technical support line:

24/7 Call Centre: 905-574-3277

Commercial Priority Support: 905-667-3197

If your alarm is going off now please call the monitoring station and select "Cancel A False Alarm"

or for after-hours issues please contact the monitoring station (905-574-3277) and select the non-emergency option for further assistance.